Position Title: Inside Sales Representative, Amsterdam Office
*Must be able to work in the Amsterdam Office located in the Netherlands
Department: Customer Service
Reports To: Commercial Director
Job Status: Full-Time
POSITION SUMMARY
- The Inside Sales Representative (ISR) is responsible for selling Ashworth products and services to existing customers and finding new leads to increase the customer base. The ISR is also responsible for organizing transport of goods and services sold to be delivered to the customer with the assistance of our logistical partners.
- The job purpose is to generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information to customers, and developing assigned accounts.
- The ISR is familiar with working in an inside sales organization and can propose and implement relevant procedures if necessary.
- The position will reach business targets through excellent telephone sales and communication skills. Visits to customers can be part of the plan to develop selected customer accounts.
- This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.
- The ISR will provide various levels of support for Ashworth customers on company products and services, provides excellent customer service, and work towards a full understanding of the customer’s expectations.
- The ISR has a technical aptitude.
Essential Functions Statements
- Leads, diagnoses, and troubleshoots customer concerns from incoming calls, providing customer with understanding of resolution options or recommended solutions. This with the assistance of the Application Engineering, and Customer Service- and Factory Service Departments.
- Develops accounts by checking customers’ buying history; cold-call prospects that are generated by themselves, internet, trade magazines, trade show follow up or other external sources.
- Uncover sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and providing technical information as required. Identify key contacts with purchasing authority and decision makers.
- Research and penetrate all targeted accounts currently in designated sale region, generate interest and develop sales from within client base. Identify decision makers at accounts. Work to overcome objections/hesitations of current and prospective customers.
- Perform systematic bid/quotation follow-up with customer and accurately process all call transactions using a computer and designated CRM tracking and case software (win/lose order). Negotiate price and delivery for competitive situations and when standard lead-time is not acceptable. Utilize CRM to track all pertinent information related to the opportunity and effectively manage sales responsibilities.
- Support marketing efforts such as trade shows, exhibits, internet research for new markets, and other events. Report on competitor information as it relates to our products, selling prices and shift in sales.
- Prepare and maintain monthly report on general business, lost projects, competitive information, open quotes, realized orders, and other requested reports, etc.
- Work closely with the internal team members and external Sales and Service teams to ensure high customer satisfaction. Provide support as required to internal team members and external Sales and Service teams.
- Request samples and/or catalogs for customers as needed.
Competency Statement
- Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or win an order in a competitive situation.
- Communication, Oral - Ability to communicate effectively with others.
- Communication, Written - Ability to communicate in writing clearly and concisely, in the English and Dutch language. Mastering one or more of the following languages is a plus: German, French, Spanish, and Arabic.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Innovative - Ability to look beyond the standard solutions.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Team Oriented – Ability and desire to work together in a team environment.
Skills & Education
- Minimum of a mid-level (MBO-) degree with a core focus on business or engineering. Equivalent degree from a technical trade school, or an equivalent combination of education and technical sales experience in a manufacturing environment. Engineering degree is a plus.
Experience
- 3-5 years previous work experience in a technical sales role in a manufacturing or technical company.
- Experience in a company manufacturing technical components is a plus.
- Experience in a company manufacturing conveyor belts (metal and/or plastic) is a plus.
- Familiar with logistics processes and common Inco-terms
- Expert knowledge of computer technology to include Microsoft Office products, Word, Excel, PowerPoint, and Outlook, and familiar with customer relationship management (CRM) and ERP software.
